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FAQs
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Q1. What are the arrival & departure times for a spa break?Arrival from 9am & stay through using the facilities until 7pm on the departure day.
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Q2. What times are rooms available from & need to be departed by?Rooms will be ready from 2pm & must be vacated by 11am to avoid incurring a late depart charge.
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Q3. Can I book a late departure on my room?A late departure can only be requested at check-in, the charge is £15 per person to keep the rooms till 6pm.
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Q4. What do I need to bring for my stay?We advise that you bring indoor & outdoor leisure and gym wear including footwear such as trainers, flipflops and/or slippers.
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Q5. Are bathrobes provided?Bathrobes are provided on arrival at Spa Reception for the duration of your stay.
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Q6. Are there hairdryers in the rooms?Yes all rooms have hairdryers in them.
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Q7. Are there irons & boards in the rooms?Not in the rooms but Reception have a limited supply.
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Q8. Where can I find last minute offers?The homepage of our website www.hoarcross.co.uk & click the ‘special offers’ button on the left.
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Q9. Can I purchase an extra lunch?Yes, the current charge is £12.50 per person, bookable at main reception.
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Q10. What is the minimum guest age?16 years.
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Q11. What time are meals served between?Buffet Breakfast is 7.30-10am, Buffet Lunch 12pm-2pm, A La Carte Dinner 6.30pm-8.45pm. Please book a table for Dinner on arrival.
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Q12. Is there a charge to use the 9 hole, par 3 golf course?There is no charge to use the course, a small charge is made on the driving range for a bucket of balls.
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Q13. What is your cancellation policy?Deposits will be refunded by cheque if the booking is cancelled a full 7 days or more prior to arrival, Less than 7 days prior we will hold the deposit for a maximum of 6 months to re-book.
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Q14. Do you have any rooms that sleep 3 or 4 guests?Yes we have triple, quad & adjoining rooms some with outdoor hot tubs.
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Q15. Do you need to book additional treatments in advance?Yes, we strongly advice booking any additional treatments a minimum 14 days prior to arrival & ideally as soon after the initial reservation as possible.
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Q16. Are you open over Christmas or New Year?We close for approximately 1 week over Christmas but are open for the New Year, please call for dates & further information.
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Q17. What is the dress code?During the day it is very relaxed & people wear their robes or leisure wear, then during the evening we ask for smart/casual wear.
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Q18. What is the full postal address?Maker Lane, Hoar Cross, Near Yoxall, Staffordshire DE13 8QS
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Q19. What are the opening times for the spa facilities?The gymnasium & pool open from 7.30am, closing at 8pm in the week & 7.30pm at weekends.
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Q20. Do you cater for any special dietary requirements?Yes we endeavour to cater for all dietary requirements, Vegetarian options are always available. Please inform staff at the time of booking with any other requirements.
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Q21. How do I book the activities/classes I want to attend?Classes or activities can only be booked on arrival with the Activity Desk.
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Please note: This information is given in good faith, there may be occasions when advertised facilities, treatments, times or locations may not be available. Hoar Cross Hall reserves the right to vary, amend, cancel or withhold these facilities, treatments or classes without prior notice.
