An opportunity has arisen for a quality Sales Office Manager on a Temporary Basis to join our dedicated, driven and aspirational team.
Set in 50 acres of quintessential English countryside, Hoar Cross Hall Spa Hotel is a Grade II listed stately home retreat that pairs period style with modern luxury and attentive service.
Far from imposing strict rules, regulations and regimes, the focus at Hoar Cross hall is on balancing the body and mind, restoring a sense of calm and promoting a general feeling of well being.
Hoar Cross Hall has undergone a significant period of refurbishment and upgrade in 2015, making it now one of the most sought-after destination spa hotels in the UK, with levels of service to match.
Creating memorable experiences, first time, every time
Our journey is unique
Our people are our strength
Our guests are our passion
To live and breath the company’s Mission, Vision and Commitments of People, Quality and Results.
To set up, in conjunction with the General Manager all the necessary policies and procedures to manage the reservation systems to reflect the Companys ethos and standards
To work with a series of colleagues to identify and upload all necessary data, rates, room details and pertinent information to ensure that the end results can be reflected in and connected to all external distribution channels and the hotel property management system
To introduce and monitor all necessary forms and paper work to assist in the smooth running of the departments
To carry out personally and supervise others in the timely, accurate taking and recording of reservations, either over phone, through web site, fax or correspondence ensuring that a professional and courteous image is created at this first point of contact reflecting the standards of a luxury resort.
Set up rate packages for the PMS and ensure loaded onto channel manager correctly.
Ensure that all target market segments are developed for the long-term benefit of the Hotels business
Monitor in statistical format, the pick-up patterns, lead times and business trends
Work with the team to promote internal sales and the up selling of all facilities
Ensure that the Daily Selling Strategy is completed and checked before the morning meeting
Ensure that maximum benefit is obtained from all Electronic Distribution Systems
Ensure that all Electronic Distribution Systems are up to date at all times in order to maximise distribution and accommodation yield.
Ensure that close out and free sale charts are up to date in order to gain maximum effect
Carry out regular cross training between within the department to ensure that everyone within the department is able to deal with all clients calls efficiently
Ensure all daily, weekly and monthly revenue management reports are up to date and are completed
Carry out on-going refresher reservations training for all front office, and revenue staff on a regular basis, which is based around the effective implementation of the room’s management strategy
Prepare the annual room statistics and assist in other sections on the Business Plan production
Host weekly Revenue Strategy Meetings in order to communicate strategy and develop corrective action for dip dates
Produce business mix reports for the weekly rooms meeting, the monthly business meeting and the annual budgeting meetings
Carry out regular Departmental meetings with your team to discuss and resolve any issues that may arise
To frequently monitor during the day the status of reservations and forward bookings and to take appropriate action to update all systems, rates, and availability across all channels reacting to the moving trends, either upwards or downwards, in order to maximize the occupancy and rate
To keep the senior management team informed as to the expected occupancies for the forthcoming four week period and to highlight any significantly high anticipated levels of future occupancy
To work closely with the Resort Sales manager finding creative ways of sourcing and encouraging new business opportunities
To encourage all guest at the reservation stage to make use of the food and beverage and all other guest facilities during, the course of their stay by encouraging up-selling of add-ons and especially selling spa treatments
To be fully conversant with all the terms of membership, policies and procedures together with the financial structure of membership, the terms and conditions of membership, the cost structures, and any particular arrangements afforded to some members.
To socialize in a professional capacity with guests/members as and when required.
Assist in the preparation of a weekly/monthly/quarterly/yearly Sales/ Communications plan
Identify any print material that may be required from time to time
Keep abreast of all trends and developments in the industry
Be fully acquainted and establish relationships with the local hotels and be familiar with all local places of interest and tourist attractions in the locality
Establish relationships with key personnel in prime accounts, agencies reservations organization
We can offer….
Discounts in the Retail Shop, Food and Beverage Outlets, Treatments and overnight stays.
Recruit a friend Scheme
Induction and training programme
Flexible working arrangements to help balance work and home life
We are an Equal Opportunities employer and welcome applications from all sectors of the community.
Have a look at our beautiful property up close https://vimeo.com/203426487
Job Type: Full-time