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    The 20% special offer is only available on new purchases.

    Please note that for all Christmas Gift Cards our standard terms and conditions apply, unless otherwise stated. Please visit hoarcross.co.uk for more details.

    Deposits and bookings for Christmas Party Nights

    We require a non-refundable, non-transferable deposit of £10 pp to secure your Christmas Party Night or private hire booking. The deposit must be paid by cheque, debit card or credit card when the booking is confirmed with us.

    A full and final payment is required six weeks prior to the date of the event. If we do not receive full payment, we reserve the right to release the spaces and cancel your booking. Additions to your reservation can be made at any time, subject to availability.

    With accommodation bookings, the full names of all guests must be received a minimum of 14 days prior to your arrival. Bedrooms will be available from 3pm on the day of arrival, and check out on the day of departure is 11am.

     

    Black Five Day

    Serene Escape Offer is valid from 9am on Friday 23rd November – 9am on Wednesday 28th November, stays are available from 1st Jan – 14th April 2019. Offer is subject to availability and available to new bookings only. Gift cards are valid from 1.1.19 until 14.4.19 and will not be accepted for bookings after this date and are not transferable to another package. Supplements apply for upgraded rooms. Offer based on a 1 night stay for 2 people.

     

    Minimum numbers and age restrictions for Christmas Party Nights

    Parties of fewer than 10 people may be asked to share a table with other guests. Larger parties of 10 or more cannot be guaranteed neighbouring tables, although we will endeavour to ensure that your group are as close together as possible.

    Private dining can be pre-booked, subject to minimum numbers and availability; additional costs may also apply. Private parties will be subject to a separate private function contract, a copy of which will be provided when booking.

    Our Christmas Party Nights are not open to under 18s.

    Pre-orders for Christmas Party Nights

    Where required, menu choices and specific wine orders must be placed a minimum of 14 days prior to the event. We reserve the right to change wine vintages without prior notice. Where a wine is no longer available, we will provide a suitable alternative without notification. Menu pre-orders must be provided in writing. Any amendments or additions must be made in writing, a minimum of 14 days prior to the event.

    Cancellations for Christmas Party Nights

    If you wish to cancel or reduce your booking numbers, we require immediate written notification. Deposits are non-refundable and non-transferable, but we will attempt to resell the space in order to refund the remaining cancellation charges.

    Cancellation charges are as follows:

    Over 16 weeks prior   Deposit
    12–16 weeks prior     50% of total
    6–12 weeks prior       75% of total
    Within 6 weeks         100% of total

    All non-arrivals will automatically be charged in full.

    In the unlikely event we have to cancel your booking, you will be offered an alternative date or a refund.

    Deposits and bookings for Christmas and New Year’s Eve overnight packages

    We require a non-refundable, non-transferable deposit of 50% at the time of booking, payable by debit card or credit card. The final balance must be paid by 9 November.

    With accommodation bookings, the full names of all guests must be received a minimum of 14 days prior to your arrival. Bedrooms will be available from 3pm on the day of arrival, and checkout on the day of departure is 11am.

    All of our New Year’s Eve bookings will be sharing tables with other groups on the night.

    Our New Year’s Residential package is not available to under 18s. Children are only permitted on our Christmas package.

    Cancellations for Christmas and New Years Eve

    With our Christmas and New Year’s Eve overnight packages, cancellations received prior to 9 November will result in the 50% deposit being retained. Cancellations received after 9 November will result in all monies being retained.

    All non-arrivals will automatically be charged in full. In the unlikely event we have to cancel your booking, you will be offered either an alternative date or a refund.

    Public safety

    We are a licensed venue and are legally bound not to serve alcohol to anyone under 18 or unable to provide acceptable ID on request. We reserve the right to refuse to serve a member of your party and may ask them to leave the premises if they are intoxicated or buying alcohol for minors.

    We reserve the right to refuse entry or to ask a member of your party to leave the premises if they, in the opinion of our Management Team, act inappropriately or cause offence towards other guests or members of staff. Further action will be taken and damages claimed if a guest causes damage to the property.

    We operate a strict no-smoking policy throughout the resort and externally near to entrances. Smoking is only permitted in designated areas.

    Dietary requirements

    We require written notice of any special dietary requirements, including vegetarian, vegan and food allergies, a minimum of fourteen days prior to your arrival. Any requests made after this time cannot be guaranteed. It is important to note that some of our dishes may contain nuts, so please advise us of any allergies at your earliest convenience.

    Prices and Payment

    Prices for our Christmas and New Year Escapes are per person per stay, based on two people sharing a Classic Room and include all meals, snacks, drinks and entertainment as detailed, plus use of the facilities during festive opening hours. You can upgrade your room type, subject to availability, for an additional charge. A supplement of £50 per night applies for single occupancy in a Classic Room.

    For children 3 and under, they stay free when sharing a room with one full paying adult; however, the adult would incur the single supplement charge. Children aged 4-12 – pay 50% of adults price when sharing with one full paying adult. Children aged 13 or above pay the normal rate. Please note Children under 16 have restricted access to the pool and spa areas, please contact Reservations for more details.

    Hoar Cross Hall Gift Cards

    Gift cards are non-refundable, cannot be exchanged for cash and expiry dates cannot be extended if gift cards are unused.

    Purchased monetary gift cards are valid for 12 months from the date of purchase. Complimentary gift cards from our 10% or 20% extra free offers are valid from 2 January 2019. All visits must be taken before the expiry date printed on the reverse of the card. Please note that we are unable to extend expiry dates if gift cards are unused. Gift cards cannot be exchanged for cash or redeemed against existing bookings where payment has already been made.

    Please allow up to 48 hours for us to process Gift Cards. Gift cards ordered after 8pm on 18th December cannot be guaranteed for delivery before Christmas Day. E-vouchers can be purchased up until 12pm on 24 December.

    Gift cards purchased during a visit to the hotel will be sent by Royal Mail to the purchaser/recipient’s address and cannot be redeemed on the day of purchase. Gift card promotions are subject to change and availability, cannot be used in conjunction with any other offer and cannot be used to purchase House membership. Hoar Cross Hall reserves the right to add and change offers. Gift cards purchased prior to offers cannot be exchanged for discounted or promotional gift cards.

    A Hoar Cross Hall gift card can be used as full or part payment towards a stay or spa day. Simply call our Reservations Team on 01283 575 671 to make your booking, and quote the number and expiry date printed on your card. Gift cards can also be used for treatments and purchases made across the resort. Please note that treatments are only available in conjunction with a stay, spa day or membership, and you cannot use a gift card to purchase additional gift cards from the resort.

    When you have used your gift card to purchase a Spa Day or Residential Stay, please ensure that you hand the gift card in to reception on your arrival at the resort. No purchases are allowed within the resort without the gift card being present.

    Gift card cancellations

    We operate a seven-day cooling off period for gift cards purchased online, which means you can cancel your order at any time until seven working days after the purchase date. After this time, gift cards are non-refundable. Please advise us of any cancellations in writing – by post or email (giftvouchers@hoarcross.co.uk ), supplying your name, address and the gift card number. It is not necessary for you to return the gift card to us. We recommend that cancellation letters are sent via Royal Mail Recorded Delivery. Any gift cards purchased over the phone are non-refundable.

    COMPLIMENTARY GIFT CARDS

    Complimentary monetary gift cards are valid for 12 months from 2nd January 2019, may be used as full or part payment and purchases made across the hotel and spa but not in conjunction with any other special offer. Cannot be used against House Memberships or any members-specific events.

    OVERNIGHT EXPERIENCE

    An overnight experience gift card may be used as full or part payment towards overnight experience.

    Prices may vary at time of booking and supplements to book on a specified date may be necessary.  It is non-transferable. Dates and prices are subject to availability at time of booking. Gift cards are valid for 12 months from date of purchase, unless otherwise stated.

    MONETARY GIFT CARDS

    A monetary gift card may be used as full or part payment for stay or spa experiences, treatments and purchases made across the hotel and spa. Cannot be used against House Memberships or any members specific-events. Gift cards are valid for 12 months from date of purchase, unless otherwise stated.

    SPA EXPERIENCES

    A day spa experience gift card may be used as full or part payment towards day spa experience. Prices may vary at time of booking and supplements to book on a specified date may be necessary. Dates and prices are subject to availability at time of booking. Gift cards are valid for 12 months from date of purchase, unless otherwise stated.

    General

    The following dates have limited treatment availability:

    Christmas Eve     10am – 6pm
    Christmas Day     no treatments
    Boxing Day         10am – 4pm
    New Year’s Eve 10am – 6pm
    New Year’s Day 11am – 6pm

    We advise pre-booking to avoid disappointment. The pool and heat experiences are open at specified times only. Call our Reservations Team for further details

    – Dinner services will begin promptly, so please arrive in good time to avoid inconveniencing other guests
    – For our Christmas parties and New Year’s Eve celebrations, we ask for smart attire. Black tie optional
    – Menu substitutions and entertainment changes may be made without further notice, depending on availability and guest numbers
    – All prices and descriptions were correct at the time of going to print and are subject to change without further notice.