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    Christmas Offer

    Hoar Cross Christmas

    Limited Offer
    20% extra free
    when you spend over £100 on gift cards.

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    Deliveries

    We endeavour to send orders placed before 2pm within 48 hours of receipt of order. There may be some instances e.g. Christmas, Bank Holidays where this is not always possible.

    Hoar Cross Hall can accept no responsibility for the length of delivery time or non delivery of orders once goods are despatched. Delivery times are reliant on Royal Mail.

    Returns

    Gift Vouchers:

    Hoar Cross Hall operates a seven day cooling off period for Gift Vouchers purchased on-line.

    You can cancel at any time until:

    The end of the seventh working day after the day on which you order your goods; or

    The end of the seventh working day after the day on which the trader agreed to go ahead with the service.

    After this time, vouchers will be non-refundable.

    To cancel your order, you must advise us in writing – by letter, fax or e mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track it’s progress.

    Spa Shop Products:

    Hoar Cross Hall spa shop products returns policy complies with your rights under Distance Selling Regulations.

    You can return products – where they are faulty or you are dis-satisfied:

    Within 7 working days [not including weekends or bank holidays] after the day on which you received the goods.

    We will make your refund within 30 days from receipt of your returned items

    We refund the cost of goods excluding our shipping costs

    We would be unable to refund or exchange any products returned which have been opened, the seal broken or the goods used

    To cancel your order, you must advise us in writing – by letter, fax or e mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track it’s progress.

    Spa Product Returns

    We hope that you will be completely delighted with your spa product order. However, if for any reason you are not, we are happy to offer a refund or exchange if you return an item to us within 28 working days of placing your order. The item must be unopened, unused and in its original packaging.

    Return in person – the fastest way

    You can exchange or get a refund for your order in person at our on-site spa and beauty product shop. Once your refund has been processed, please be aware that it can take your card provider three to five working days to credit your account.

    Return by Royal Mail Recorded Delivery

    To return an item by post, complete the returns form included with your order and enclose it with your returned parcel. Please ensure that you include a convenient telephone number and email address, just in case we need to contact you with regard to your return.

    If you have misplaced your returns form, please include a covering letter with the following details:

    Name
    Address
    Order number
    Convenient telephone number
    Email address
    Reason for the return

    Whether you would like an exchange or a refund
    Items returned by post can take up to 15 working days to process. For refunds, we will reimburse you using your original payment method. During busy periods, please allow a maximum of 30 working days for processing.

    Please ensure that your parcel is sent by Royal Mail Recorded Delivery. We strongly recommend that you obtain a postage receipt from the Post Office with your tracking number. We are only responsible for your parcel once it has been received back into our care. Items lost in transit will not be treated as returned.

    Make sure your items are securely wrapped, and send your return to the following address:

    Retail Returns Department
    Hoar Cross Hall Spa Hotel
    Maker Lane
    Burton upon Trent
    Staffordshire
    DE13 8QS

    Faulty items

    If you have received a damaged item and identify the fault within 28 working days of purchase, then you can return the item under our normal returns procedure for an exchange or refund. We ask that you let us know about the fault so that we can make sure other items are not affected. We will refund any postage paid on a faulty item, and ensure that you are reimbursed for the cost of Recorded Delivery postage on the returned item. If it is more convenient for you, we can arrange to have the damaged item collected free of charge within the UK mainland.