What to bring to the spa
For daytime, in addition to swimwear and your Health Commitment Statement, we recommend that you bring along suitable clothing and footwear for use in the gym and during classes, along with slippers or flip-flops to walk around the building. We advise you not to bring jewellery or valuables to the spa, as we cannot be held responsible for any loss or damage to such items. A luxury bathrobe and fluffy towels are provided for you on arrival; slippers are provided for residential guests. Shampoo, conditioner, shower gel, body lotions and hairdryers are also available in our changing areas.
Please note that there is a £35 charge if you fail to return your bathrobe, payable on departure.
To maintain peace and tranquillity, the use of mobile phones and laptops is not permitted in the spa. We also ask that no cameras are taken into the pool areas.
Smoking is prohibited in all areas of the building. However, there are designated sheltered areas for smokers outside.
In the interest of health and safety, we operate a two-glass alcoholic beverage policy per person at lunchtime.
Pregnancy, certain medical conditions or injuries may prevent the use of some facilities and treatments.
If you are pregnant or suffer from any of the following, please notify us before your arrival, as some treatments, facilities and classes may not be suitable for you, or we may require a doctor’s note to continue with your treatment selection:
- Cancer (currently or in the last five years)
- Heart condition/pacemaker
- High or low blood pressure
- Varicose veins
- Kidney or liver condition
- Thyroid condition
- Nut allergy (please note that some Elemis treatments contain nuts)
In the last six months:
- A stroke
- Chemotherapy or radiotherapy
- Surgery of any kind
- If you have restricted mobility, please contact us for advice and assistance prior to your arrival.
Treatments are only available in conjunction with a stay, spa day or membership. Treatment times include a personal consultation and skincare prescription. We employ both male and female therapists. If you have a preference, please advise us at the time of booking. Kindly note that pre-booked treatment times are subject to change.
What to wear for treatments
Please wear either underwear or dry swimwear underneath your robe. Disposable underwear is available on request. We recommend flip-flops are worn for pedicures. Please remove make-up and contact lenses prior to a facial, eye treatment or make-up session.
Most treatments also require you to remove your jewellery.
When to arrive for treatments
Please arrive at least 10 minutes prior to your appointment. You will be asked to fill out a lifestyle questionnaire to help us determine that the treatment booked is suitable for you and ensure it is tailored to your specific needs.
While we always do our very best to accommodate late arrivals, if your therapist has a treatment booked in immediately afterwards, kindly note that your treatment will end as scheduled.
After your treatment
After your treatment, we ask that you relax in one of our lounges for at least 10 minutes and drink plenty of water. Some treatments may affect your use of our saunas, steam rooms, saunariums and other facilities. Your therapist will be on hand to provide additional guidance.