For Christmas specific Terms and Conditions please click here
The term ‘Hoar Cross Hall’, ‘us’ or ‘we’ refers to the owner of the website, Hoar Cross Hall. Hoar Cross Hall Ltd is trading as Hoar Cross Hall Spa Hotel. Registered Office: Hoar Cross Hall Spa Hotel, Hoar Cross, Burton upon Trent, Staffordshire DE13 8QS. Registered in England and Wales No. 5097095. VAT No. 187 0743 84. The term ‘you’ refers to the user or viewer of this website.
The use of this website is subject to the following terms:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Every effort is made to keep the website up and running smoothly. However, Hoar Cross Hall takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Hoar Cross Hall may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2014.
What we collect
We may collect the following information:
2. Contact information, including email address
3. Demographic information, such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
1. For internal record keeping
2. To improve our products and services
3. To send promotional emails about new products and services, special offers or other information that we think you may find interesting. We only do this if you opt in to receive such emails.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The information below explains the cookies we use and why.
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This information is shown to us through the Google Analytics tools and is not shared with anyone else. They are first-party cookies.||
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout
Hoar Cross Hall site cookie acceptance
AdRoll retargeting cookie
|__ar_v4||As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interactions on our site.||The techniques that AdRoll employs do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of targeted advertising from AdRoll and their partners.|
We use ‘share’ buttons on some of our pages to enable you to share content on websites like Facebook, Twitter and Google+ social networks. We also provide links to our social media pages on Facebook and Twitter. These websites may set cookies when you are logged in to their service. We don’t control the setting of these cookies, so please check the relevant third-party websites for more information about their cookies and how to manage them. Our ‘share page’ widget is provided by AddThis. You can opt out of AddThis cookies at addthis.com/privacy/opt-out
We may embed things like video, audio and pictures from other websites, such as Vimeo. This means it looks like one of our web pages but the video is being fed through from another site. Every time you visit one of our pages with this sort of embedded content, those other sites may use their own cookies to record that you watched or viewed the content. We have no control over these cookies, so please check the relevant third-party website for more information about their cookies and how to manage them.
We also use Strictly Necessary Cookies, which are essential in order to enable you to move around the website and take advantage of services like online booking.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and these sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Avoid opting in to receiving our e-newsletter if you don’t want your email address to be used for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties, unless we are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to Hoar Cross Hall, Maker Lane, Hoar Cross, Staffordshire DE13 8QS. If you believe that any information we are holding on you is incorrect or incomplete, please either write to us or send an email to email@example.com. We will promptly correct any information found to be incorrect.
This website and its content is copyright of Hoar Cross Hall © 2012. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print, or download to a local hard disk, extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Hoar Cross Hall Gift Cards
Gift cards are non-refundable, cannot be exchanged for cash and expiry dates cannot be extended if gift cards are unused.
Please allow up to 48 hours for us to process Gift Cards. Gift cards purchased during a visit to the hotel will be sent by Royal Mail to the purchaser/recipient’s address and cannot be redeemed on the day of purchase.
Gift card promotions are subject to change and availability, cannot be used in conjunction with any other offer and cannot be used to purchase House membership. Hoar Cross Hall reserves the right to add and change offers. Gift cards purchased prior to offers cannot be exchanged for discounted or promotional gift cards.
Gift card cancellations
We operate a seven-day cooling off period for all gift cards purchases through Hoar Cross Hall, which means you can cancel your order at any time until seven working days after the purchase date. After this time, gift cards are non-refundable. Please advise us of any cancellations in writing – by post or email (firstname.lastname@example.org ), supplying your name, address and the gift card number. It is not necessary for you to return the gift card to us. We recommend that cancellation letters are sent via Royal Mail Recorded Delivery. Any gift cards purchased over the phone are non-refundable.
COMPLIMENTARY GIFT CARDS
Complimentary monetary gift card is valid for 12 months from 2nd January 2018, may be used as full or part payment and purchases made across the hotel and spa but not in conjunction with any other special offer. Cannot be used against House Memberships or any members-specific events.
20% extra free when you spend £100 or more on monetary gift cards is available from Friday 15th December to Monday 18th December 2017.
An overnight experience gift card may be used as full or part payment towards overnight experience.
Prices may vary at time of booking and supplements to book on a specified date may be necessary. It is non-transferable. Dates and prices are subject to availability at time of booking. Gift cards are valid for 12 months from date of purchase, unless otherwise stated.
MONETARY GIFT CARDS
A monetary gift card may be used as full or part payment for stay or spa experiences, treatments and purchases made across the hotel and spa. Cannot be used against House Memberships or any members specific-events. Gift cards are valid for 12 months from date of purchase, unless otherwise stated.
A day spa experience gift card may be used as full or part payment towards day spa experience. Prices may vary at time of booking and supplements to book on a specified date may be necessary. Dates and prices are subject to availability at time of booking. Gift cards are valid for 12 months from date of purchase, unless otherwise stated.
SERENE SPA ESCAPE (BLACK FIVE DAY OFFER)
This gift card is redeemable against the experience specified on the card.
Valid from 2nd January 2018 until 29th March 2018. Cannot be used 10th, 11th, 14th February 17th – 23rd February and Sunday 11th March 2018. Cannot be used against House Memberships or any members-specific events. Serene Spa Escape for two people available for £295 from 9:00am, Friday 24th – midnight, Tuesday 28th November 2017, inclusive. Serene Spa Escape can be purchased as a gift card or e-voucher online, through our online booking system or over the phone. Subject to availability, prices may vary at time of booking with gift cards and supplements may be required for selected dates.
3 MONTH HOUSE MEMBERSHIP GIFT CARD
A 3 month membership gift card is available to purchase online, over the phone or in person at hotel reception from 1 December 2017 until 12 pm on 24 December 2017. It is redeemable against 3 months Lifestyle membership. It is non-transferable and needs to be activated by the recipient by 31 January 2018. Please activate by emailing email@example.com or calling our memberships team on 01283 576527.
Gift card cancellations
We operate a seven-day cooling off period for gift cards purchased online, which means you can cancel your order at any time until seven working days after the purchase date. After this time, gift cards are non-refundable. Please advise us of any cancellations in writing – by post or email (firstname.lastname@example.org ), supplying your name, address and the gift card number. It is not necessary for you to return the gift card to us. We recommend that cancellation letters are sent via Royal Mail Recorded Delivery. Any gift cards purchased over the phone are non-refundable.
Making an online purchase is quick and secure. Simply create an account, browse the product pages and add your selection to the shopping basket. When your selection is complete, click to check out and you will be asked for a few details that we need to complete your order. Alternatively, you can place your order over the telephone with our team on 01283 575 671.
All our prices are inclusive of VAT at the current rate. We accept Visa, Visa Debit, Visa Electron and MasterCard for online payments, and all major debit and credit cards over the telephone. We endeavour to process and send items within 48 hours of your order being placed. However, there may be occasions, such as around Christmas, when this takes a little longer. Please call 01283 575 671 for more information about delivery times.
Credit card security
Our online credit card transactions are handled using Sage Pay. Your details are collected using 128-bit SSL encryption technology, so you can shop with confidence and be sure that your card data is secure.
Competition Terms and Conditions
Pink Fizz Spa Day Competition
The competition is open to residents of the United Kingdom aged 16 years or over except employees of Barons Eden Group and their close relatives and anyone otherwise connected with the organisation or judging of the competition. There is no entry fee and no purchase necessary to enter this competition. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. Closing date for entry will be 5pm Monday 23rd April 2018. After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.
The rules of the competition are as follows: To enter the prize draw, entrants must answer the question correctly. The promoter reserves the right to cancel or amend the competition without notice. Any changes to the competition will be notified to entrants as soon as possible by the promoter. The prize must be booked and utilised before 30th June 2018. This prize cannot be taken during bank holidays or school holidays and is subject to availability. The prize is as stated and no cash or other alternatives will be offered. The prize is not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Winners will be chosen at random from all entries received and verified by promoter and or its agents. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England]. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. Entry into the competition will be deemed as acceptance of these terms and conditions. Barons Eden Group reserve the right to contact all competition entrants with future promotions
The prize is as follows: 1 x Pink Fizz Spa Day for two, includes one full spa day for two people including 3 course lunch, choice of 40 minute treatment and glass of Rose Gold Shimmering Prosecco. The spa day prize is not redeemable on Saturdays. The Spa day prize is not redeemable on Bank holidays and is subject to availability. The spa day must be booked and redeemed by 30th June 2018.